Frequently Asked Questions

What payment options are available? provides you with several convenient methods of making a secure payment:

  • Secure payment using most major credit cards;
  • Secure payment using a debit card.
How can I be certain that the work I receive won’t contain plagiarism? recognizes that getting caught plagiarizing is a serious offense at academic institutions. You can be certain that we take all steps to ensure that your custom essay is free of plagiarism. We are scanning all papers through two separate anti-plagiarism tools. Our writers recognize that plagiarism is a form of misconduct, so they take care not to lift material that has not been sourced. As an extra guarantee, you will receive a complete refund if you find that your paper contains plagiarism. When you ask, “Who can write my essay?” or even “Who can help my essay?” You know where to turn:! You’ll understand why your essay from is the best! At, you always get the best essay at a cheap price!

What makes stand out from the rest of the competition?

At, we don’t just write good essays, we produce great ones. Among the custom essay writing services that began sprouting out a decade ago, is one of the few originals still standing. It was not always easy to survive, but unlike the other companies that went under due to poor quality essays or plagiarized work, has always been dedicated to transparency and the production of unique, customized essays that meet only the highest academic standards. The fact that we have been around so long is a testament to our success in satisfying our customers. We create the best essay on the market! For more information from our satisfied customers, please, view our Testimonials page.

What do you mean by ‘custom services’?

The term “custom services” is one whose meaning has greatly expanded over the years. But as it relates to academic writing, the term “custom service” refers to the relationship between the company and its clientele. Based on this relationship, the customer does the following in order to make the “custom” element of the service a reality:

  • The customer contacts customer care to receive an accurate price quote based on his or her specific requirements and deadline.
  • The customer places a quick, convenient order online.
  • The customer explains in full detail all of the necessary instructions so that the writer can make the order a success. This includes specifying materials to be used in the paper and indicating personal requests for the order.
  • The customer uploads requirements/guidelines, previous works, or any supplemental materials that will allow the writer to produce a paper that reflects the customer’s style.
  • The customer stays in contact with his/her writer in order to provide feedback, answer any clarification points from the writer, and ask questions to address concerns.
  • The customer has two convenient options for receiving the order: receiving it via email or by downloading it from the customer’s account page on the website. Either get the complete order sent to one’s email or download it directly from an account at our website.
If I have any questions or concerns about my order, how can I contact you?

When you have questions regarding payments, deadlines, or delivery options, please, contact our customer support team. They are available 24 hours a day 7 days a week to assist you. When you have questions about the actual research essay, dissertation, or any other essay paper itself, you should contact your assigned writer directly through our messaging system. We have created this system to ensure your questions get answered in a prompt manner. You can get a hold of our caring customer support staff using any of these three methods:

  • Calling us toll-free at +1(888) 302-2629;
  • Write to us via email at
  • Live Chat through our website interface.
Will our cooperation be confidential?

Yes, our cooperation is 100% confidential since the privacy of our clients is our priority. We do not record your sensitive information; therefore, no leakages are possible. We will not tell any third party that you have used our services.

Will you manage to finish my paper within the set deadline?

We guarantee that all assignments you order with us will be ready on time, even if you have short deadlines. To get the paper on time, set the needed deadline when placing your order. In such a manner, our writers will be able to manage the time effectively and provide the paper within the timeframe you set.

Can I get a lower price or discount for my order?

We have a stable policy of affordable prices. However, you can also discuss the price of your assignment with one of our support agents. Our Live Chat is available 24/7 for your convenience. In addition, we have a flexible discount program for both new and returning clients. If you order now, you can buy a high-quality project at an attractive price.

Can I talk to my writer?

We have created a convenient messaging system that can be accessed from your client account; use it to discuss with your writer any questions or provide any clarifications or comments. In case of any urgent situation, use our Live Chat or free numbers to contact our support agents who work 24/7/365.

Why does my order form freeze up when I click the submitting button? How to make it go through?

If you attach some large files to your order, it will take the system a while to process your request. If it does not go through even in a few minutes, place your order without any attachments. You will be able to add those files later either uploading them directly to your account or sending them to our customer service.

I need help with an online test. Can one of your writers assist me when the time comes?

We do have such an option; however, everything depends on the availability of a writer capable of coping with your class or subject. To discuss the details of such cooperation, please, contact our customer service in good time before the beginning of the test. Our agent will answer all your questions and help make the order.

Can you refund my money as personal bonuses? When can I use those bonuses?

if you believe, that money you paid for the order must be refunded (because of any reason), please, contact us via Live Chat or email immediately. We will carefully check the issue, and if approved, your money will be instantly returned to your customer account as a bonus. You will be able to use those credits to pay for your next order (the appropriate option will appear at the end of the order form).

When and how will I receive my paper?

When placing your order, you have to choose the deadline, before which you expect to get your paper. The writer that will work on your assignment will stick to the time, for which you have paid. If you choose 72 hours, your paper will be ready and waiting for you in your personal account on our website in 72 hours. In addition, you will get a notification on the email you provided during registration.

I do not know what order type to choose? Can you help me?

If you are not sure what type of assignment to choose, our support agents will help you place the right order and will answer any other questions you might have. Send your instructions with appropriate comments (if any) via our Live Chat or email. We will carefully analyze those files and help you place the right order accordingly.

I need a quality paper. Can you guarantee I will get high grades?

We guarantee the highest quality of every paper prepared by our professional writers. Nevertheless, grades are subjective and depend on your professor and a number of other circumstances beyond our control. We employ only experienced writers that hold Master and Ph.D. degrees in a great variety of academic areas. We have successfully helped thousands of customers and have been among the leaders in the online writing market for more than 20 years. Check some sample papers available on our website to ensure we are capable of coping with assignments of any degree of complexity.

Can I get my order earlier?

Your paper will be ready before the deadline that you have chosen when placing the order. We ask our customers to choose the deadline carefully since it not only influences the price of the order but also allows the writer to organize your assignment in a timely manner. Therefore, if you need a paper earlier, we can help you if the writer is available. You will also have to compensate for the price difference. If you want to get the paper before the deadline, contact our agents via Live Chat to discuss the issue.

Who will work on my assignment?

Every order is assigned to an expert specializing in your topic or field of study. Our writers are Master’s and Ph.D. holders with extensive writing experience.

How much will I have to pay for my order?

The price of your order depends on a set of factors, including the length, academic level, complexity, and deadline, as well as additional options (if any). You can check the price before making the order. To do this, you either use a free calculator in the Price section or contact our support agents for assistance.

Where can I get my completed paper?

Upon the expiration of the deadline, your completed assignment will be sent to your email. In addition, the file can be downloaded from your personal profile.

Can you finish my half-ready work?

Yes, of course, you can request the help of our writers at any stage of writing and they will help you to finish your paper successfully. If you face some problems or have questions about placing such an order, contact us immediately via Live Chat or call us.

When are you available?

We are available 24/7/365 and thus can help you with any request at any time.

Will you manage to handle an urgent order?

Yes, thanks to many years of experience, we have developed an effective system of client-customer cooperation that allows avoiding any waste of time and thus managing urgent assignments successfully. To achieve the best results, contact our support agent to discuss all details.

I want to continue cooperation with the writer that worked on my previous assignment. Is it possible?

Of course, it is possible. When placing an order, you will see the Preferred Writer field. Insert the ID of the needed writer here. If you cannot find your Writer’s ID, our support agent will easily help you.

Can you help me with my online test?

Sure, no problem. We work with such assignments. To make such an order,

  • When placing the order, choose the Online Exam type and fill out other fields;
  • Attach any course materials, including required readings and lecture notes, for the writer to prepare;
  • In the Instructions field, specify the date and duration of the exam; also, indicate your time zone to avoid any misunderstanding;
  • Provide your login and password so that the Writer can access the test.
Can you revise my order?

If you receive a paper that does not meet your expectations, you have a free revision period of 48 hours. The writer will improve the paper for free if revision is within the initial paper instructions. However, if instructions are changed, you will have to pay compensation for additional work.

Do you give any grade guarantees?

We cannot guarantee that the paper will earn you the desired grade since professors have different judgment criteria. However, with us, you can be sure that your paper will be of the highest quality, creative, and unique.

Can you give me a plagiarism report?

We offer a special VIP Plagiarism Check option for our clients. When you pay, we will automatically create your personal account at and send the access link to you. Now, you will be able to check any papers (up to 1000 words) for free for one year.

Can I contact my Writer?

You can contact your writer via our website using a messaging system available in your personal account. For urgent requests, contact us via Live Chat.

I need an extra page? How can I get it?

Go to the My Orders page, find the needed order, and click the Additional Order button. Fill in the form and pay for the order. If you need help, contact our Live Support agents.

I need to change the deadline. How can I do this?

If you need your paper earlier, you will have to pay the compensation, the amount of which will be calculated individually.

How can I communicate with my writer?

To protect your identity and ensure confidentiality, we do not allow for direct communication between the customer and the writer. However, you can always message your writer in the system or talk to our support agent.

How can I get my final paper?

Go to “My orders,” select “Completed orders,” and choose the needed order, download it from the Files section. In the case of any problems, feel free to contact our Customer Support team.

Can I keep in touch with my writer to track my order progress?

You can contact your writer whenever you have inquiries related to your order. We made it convenient to write directly to your expert from your profile. Besides, you will be notified of new messages from your writer when you provide your email. To make this communication as effective as possible and not distracting, we suggest that you contact your writer only if serious issues appear. You may also ask about the progress of your order when half of the task is supposed to be written (in accordance with the deadline).

How long should I wait until you assign a writer?

It depends on each individual project. Our team starts searching among our available writers after the order verification. Please indicate your requirements correctly, not missing the essential parts. We need to assess your order in detail to find a professional in your discipline. Finding the best writer for you may take a few hours or longer. If your project demands special attention or unusual approaches, contact our customer department before placing an order.

I need my paper to be delivered faster than initially indicated. The order becomes more urgent. Do you handle such requests?

You can change your urgency within reasonable limits. However, the paper price is based on its length, complexity, and time frame. It means that making your order more urgent raises the cost for it. Please, contact our support department to determine the difference in the price to add for an urgent paper delivery.

I logged in to the website when my deadline expired, and I see that my order is still “In Progress”

This is not a typical situation, so you should inform us of the deadline failure promptly. It is possible to use your order page to write a quick message there. Keep in mind: our Customer Care is available around the clock, so you can contact them via our official email, live chat, or a toll-free phone call. The support agent in charge of such problems will scrutinize the deadline issue without delays. The causes for deadline failures are usually technical because all our experts are highly responsible. Writers’ work is controlled by the Quality Department, and editors always stick to the deadlines. Of course, there are instances when your project needs additional attention. In this case, we try to contact you ASAP, asking to prolong the initial deadline. Thus, if you do not receive such messages, it likely means that you have not whitelisted our contact, and all our emails become spam. If we analyze all the evidence and possible causes to determine that your writer missed the deadline without the obvious reason, we will refund your paper. It may be a partial refund or full compensation, depending on a case.

I placed an order on your website, but I would like to cancel it now. Is it possible?

We accept order cancellation, but the issue becomes more complicated when it comes to the adequate compensation. If you paid for your project several days ago, it means that your writer started working on it. If the expert completed at least half of your work, we need to pay a compensation fee for the canceled order to our employee. However, if you have just placed your order and then understood that you needed to cancel it, there is a possibility that we have not matched the most suitable writer with the required topic. In this case, we will try to refund your money as soon as possible.

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